Privacy Policy

Last updated: 21st May 2026

Diamond Seal UK Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect any personal data you provide when using our website or contacting us.

1. Who We Are

Diamond Seal UK Ltd is a building, roofing, plumbing and property maintenance company based in Chorley, Lancashire.

Company name: Diamond Seal UK Ltd
Company number: 06661888
Registered address: 2 Heath Paddock Hut Lane, Heath Charnock, Chorley, Lancashire, PR6 9FP
Email: mike@diamond-seal.com
Phone: 01257 650201

For the purposes of data protection law, Diamond Seal UK Ltd is the data controller.

2. Information We Collect

We may collect the following information when you contact us through our website, by phone, by email or through an enquiry form:

Your name
Email address
Phone number
Address or location, if provided
Details about your enquiry or project
Any other information you choose to send to us

We may also collect basic technical information through cookies and analytics tools, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
How you found our website

3. How We Use Your Information

We use your personal information to:

Respond to your enquiry
Provide quotes or information about our services
Arrange appointments or call-backs
Carry out requested work or services
Keep records of enquiries, quotes and completed work
Improve our website and services
Monitor website performance through Google Analytics
Comply with legal or regulatory obligations

We do not sell your personal information to third parties.

4. Our Lawful Basis For Using Your Data

Under UK data protection law, we rely on one or more of the following lawful bases:

Consent — where you have agreed to us using your information, such as submitting an enquiry form or accepting analytics cookies.
Contract — where we need your information to provide a quote, arrange work or deliver services.
Legitimate interests — where we use your information to respond to enquiries, manage our business and improve our services.
Legal obligation — where we are required to keep certain records for legal, tax or regulatory reasons.

5. Contact Forms

When you submit a contact form on our website, the information you provide is sent to us so we can respond to your enquiry. Please only provide information relevant to your enquiry.

We will not use your details for marketing unless you have clearly agreed to this.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to help improve its performance.

Google Analytics may collect information such as pages visited, time spent on the site, device type, browser type and approximate location. This information helps us understand website traffic and user behaviour.

Google Analytics uses cookies and similar technologies. Analytics cookies should only be set where you have given consent through our cookie banner or cookie settings. The ICO says non-essential cookies should not be set before valid consent is given, and consent must involve a clear positive action.

You can find out more about how Google uses data here:
Google Privacy & Terms

7. Cookies

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences and understand how visitors use the site. The ICO explains that cookies can be used for functions such as recognising a device, remembering preferences and analysing website traffic.

Our website may use:

Essential cookies — required for the website to function properly.
Analytics cookies — used to understand how visitors use the website, such as Google Analytics.
Preference cookies — used to remember your cookie choices or website settings.

You can manage or withdraw cookie consent through the cookie settings on our website.

8. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Website hosting providers
Email service providers
IT support providers
Analytics providers, such as Google Analytics
Professional advisers, such as accountants or legal advisers
Regulators or authorities where required by law

We only share information where necessary and take reasonable steps to ensure it is handled securely.

9. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Enquiry information is usually kept for as long as needed to respond to your request and manage our records. Customer and job records may be kept for longer where required for legal, accounting, warranty or insurance purposes.

10. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your Data Protection Rights

Under UK data protection law, you have rights including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to restrict how we use your information
The right to object to certain types of processing
The right to withdraw consent where processing is based on consent
The right to complain to the Information Commissioner’s Office

To exercise your rights, contact us using the details below.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office

13. Contact Us

If you have any questions about this privacy policy or how we use your personal information, please contact:

Diamond Seal UK Ltd
2 Heath Paddock Hut Lane, Heath Charnock, Chorley, Lancashire, PR6 9FP

Email: mike@diamond-seal.com
Phone: 01257 650201